Listings, tenants and repairs, sorted on arrival.
The agent checks listings against the rules and earlier listings, verifies tenant documents, qualifies leads and classifies maintenance requests.
What comes in
- Listings
- Tenancy applications
- Maintenance requests
- Lead enquiries
Decisions it makes
- Approve listing
- Reject
- Request fix
- Qualify lead
- Dispatch
- Quote
What comes in
- Listings
- Tenancy applications
- Maintenance requests
- Lead enquiries
What the agent does
- 1Checks listings against the rules and earlier listings
- 2Verifies tenant documents
- 3Qualifies the lead
- 4Classifies the maintenance request
Decisions it makes
- Approve listing
- Reject
- Request fix
- Qualify lead
- Dispatch
- Quote
A fixed list you define. The agent picks one, or hands over.
A worked example
Listings, tenancy applications, maintenance requests and leads.
Illustrative. In shadow mode, nothing executes until you switch the decision type on.
Arrives
A tenant sends a WhatsApp photo: water under the kitchen sink.
Look up
Pulls the unit and the lease: the landlord covers plumbing.
Check
Same unit, same issue, three weeks ago.
Decide
Dispatch the same plumber, flagged as a repeat. The tenant gets the visit time.
Writes to
Every connection also works as a tool the agent uses mid-case.
HubSpot
Case, ticketing and CRM · In and out
Salesforce
Case, ticketing and CRM · In and out
REST API and webhooks
Channels in · In and out
Direct database read/write
Always available · In and out
Listing platforms and property management systems.
What we measure
Four numbers, measured on your cases.
Measured in shadow mode on your data, before anything is switched on.
Share of cases handled without a person
Error rate on those cases
Time saved
Cost per case
Talk to us about this process.
Thirty minutes on one process and its numbers. If it fits, the next step is Discovery or two weeks in shadow mode.