Benefits triage with reasons a citizen can read.
Applications, payslips and supporting documents arrive in every format. REMIT reads them, moves the clear cases, names what is missing on the incomplete ones, and sends the rest to a caseworker with the scheme rules cited.
- Workflow
- Case and benefits triage
- Regimes mapped
- Data sovereigntyAdministrative lawEU AI Act high-riskPDPA
What REMIT reads for this case
Application · APP-7719
- Programme · Housing support, tier 2
- Household · 3 persons declared
- Tenancy · valid to Mar 2027
Payslips · 2 of 3 required
- Aug 2026 · 1,850 · read
- Jul 2026 · 1,820 · read
- Jun 2026 · missing
Scheme rules · §2.3
- Income threshold · 1,900 per month
- Three consecutive payslips required
Not sure — a person is on it. “Eligible” or “Missing documents”
- Applicant
- Household of 3
- Read from · APP-7719
- Income
- 1,835 average · near threshold
- Read from · payslips
- Documents
- 2 of 3 required
- Read from · evidence guide B
The policy that decides it
three consecutive payslips are required where income is within 5% of the threshold
Scheme rules §2.3
Proof record
Signature verified- Decided
- Request the June payslip
- By
- Caseworker · Ahmad R.
- Standard
- 90% required · 91% measured
Illustrative rendering; this workflow is not yet built in the console
Administrative decisions must give reasons, data must stay in-country, and case backlogs are measured in months. A cited record is a reason a citizen, a caseworker and an auditor can all read.
Illustrative scenario
A morning with REMIT
09:10
An application is submitted
A housing-support application with three payslips and a tenancy agreement. REMIT reads the income, the household declaration and the tenancy, and finds the scheme rules and evidence guide that apply.
09:11
Clearly eligible
Income below threshold on all three payslips, documents complete, tenancy valid. The application moves to award and is recorded with the rule it relied on.
09:30
An application near the line
Income close to the threshold and one payslip missing. Eligible, or missing documents? REMIT does not decide. The caseworker gets both options, the rule, and the specific payslip that would settle it.
09:38
The caseworker decides
He sends the pre-filled request for the missing payslip. The applicant receives a reason in plain language; the record shows what was read and what was asked.
The reviewer’s daily surface
What your case officers see
Cases arrive already read, with the outcome the system is sure of or the two it could not separate. Nothing on this screen is a probability; the state is the confidence.
Needs you 3
- Verify
Application 7714
Household size — declaration to confirm
Likely — please verify.
- Hand off
Application 7719
Income near threshold — 2 of 3 payslips
Not sure — a person is on it. “Eligible” or “Missing documents”
- Refer
Application 7721
Shared custody arrangement not in scheme rules
I have not seen a case like this.
Handled without you this morning 168
- Handled
Application 7712
Housing support tier 2 — all documents present
This is taken care of. Here is why.
What changes
For your team
The queue shrinks to what needs judgement.
Routine cases are cleared and filed with their evidence. Your people open the ones where two outcomes are possible, with the evidence already assembled.
Deadlines stop being a scramble.
Every open case shows what would make it decidable and when it is due. Requests to the customer are pre-filled from what is missing.
Audit preparation is already done.
Each decision carries a signed record: what was read, what was decided, by whom, against which standard. Export it; nothing to reconstruct.
What stays with people
- Every refusal, by construction
- Anything outside the scheme rules
- Appeals and hardship exceptions
REMIT can find a case eligible, ask for evidence, or refer it. It cannot refuse an application; that option does not exist in the list it chooses from.
What you get
Delivered inside your environment
- Document intake for your channels and formats
- A model trained and measured on your own past cases
- Your list of outcomes and decision rules, agreed with your experts
- The reviewer console for your case officers
- A signed proof record on every decision
- A compliance package mapped to your regime
What the regulator gets
Every decision carries a signed record: what was read, what was decided, by whom, and against which standard. Verifiable with your own key, without us in the room.
How to start
Two weeks in shadow mode, on your own public sector cases.
REMIT is installed on one server inside your perimeter, reads and scores every live case, and executes nothing. Your people decide everything. After two weeks you read how often they agreed with it, per outcome, before licensing anything.
Ready to scope an engagement?
A 30-minute call. From there, the first paid step is an Air-gap readiness assessment or a Discovery engagement.
Start a conversation