Privacy Policy

1. Introduction

SG SYSTEMS PTE. LTD. ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Company Information

This Privacy Policy is issued by SG SYSTEMS PTE. LTD., a company registered in Singapore:

For any privacy-related questions, please contact us at privacy@sgsystems.com

3. Information We Collect

3.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Register for our services or create an account
• Contact us through our contact forms or email
• Subscribe to our newsletters or marketing communications
• Purchase our products or services
• Participate in surveys or provide feedback

This information may include:

• Name and contact information (email address, phone number, address)
• Company name and job title
• Payment information (processed securely through third-party payment processors)
• Account credentials
• Communications and correspondence with us

3.2 Information Automatically Collected

When you visit our website, we automatically collect certain information about your device, including:

• IP address and location data
• Browser type and version
• Operating system
• Referring website
• Pages visited and time spent on pages
• Click patterns and interaction with our website

3.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with small amounts of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

4. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, operate, and maintain our services
• To improve, personalize, and expand our services
• To understand and analyze how you use our services
• To develop new products, services, features, and functionality
• To process transactions and send related information
• To communicate with you, including customer service and support
• To send you marketing and promotional communications (with your consent)
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations

5. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: Where you have given clear consent for us to process your personal information for specific purposes
• Contract: Where processing is necessary for the performance of a contract with you
• Legal obligations: Where we are legally required to process your information
• Legitimate interests: Where processing is necessary for our legitimate interests or those of a third party

6. Data Sharing and Disclosure

We may share your information in the following situations:

• Service Providers: With third-party vendors who perform services on our behalf
• Business Partners: With partners who collaborate with us to provide services
• Legal Requirements: When required by law or to respond to legal process
• Business Transfers: In connection with any merger, sale of company assets, or acquisition
• Protection of Rights: To protect our rights, privacy, safety, or property
• With Your Consent: With your explicit consent for specific purposes

We do not sell, trade, or otherwise transfer your personal information to third parties for their marketing purposes without your explicit consent.

7. International Data Transfers

As we operate from Singapore and provide services globally, your information may be transferred to and maintained on servers located outside of your country of residence. We ensure that such transfers comply with applicable data protection laws and that your information remains protected to the standards described in this privacy policy.

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security of your information.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. The retention period depends on:

• The nature of the information
• The purposes for which it is used
• Legal or regulatory requirements
• Operational needs

10. Your Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Rectification: Request correction of inaccurate or incomplete information
• Erasure: Request deletion of your personal information
• Restriction: Request restriction of processing your information
• Portability: Request transfer of your information to another service
• Objection: Object to processing of your information
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@sgsystems.com. We will respond to your request within the timeframe required by applicable law.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Marketing Communications

With your consent, we may send you marketing communications about our products, services, and events. You can opt-out of receiving marketing communications at any time by:

• Clicking the "unsubscribe" link in our emails
• Contacting us at privacy@sgsystems.com
• Updating your preferences in your account settings

14. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

15. Singapore Privacy Laws

This Privacy Policy is designed to comply with the Personal Data Protection Act 2012 (PDPA) of Singapore and other applicable data protection regulations. We are committed to fulfilling our obligations under these laws and protecting your personal data.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

17. Complaints

If you have any complaints about how we handle your personal data, please contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with the Personal Data Protection Commission (PDPC) in Singapore if you believe we have violated the PDPA.